Wood Stoves

  • General Questions

    If you contact us (via phone at (800) 245-6489, or by email ), it will be very helpful if you have some information available. First order of business is to determine which stove you have. Getting a good idea of the hookup is important as well. What model is your stove, and what is th...
  • Over-Firing Danger

    If a stove is being run too hot it can damage the unit, and this damage would not normally be covered under warranty. It can also be very dangerous. Indications of over firing include: The stove could have warped surfaces on the top or sides. The impingement plate could ...
  • 10/2 Rule for Chimney Height

      In order to determine proper chimney height above the roof, measure from the side of the chimney horizontally. As you move up the chimney, the length of the measurement increases.  Once this measurement reaches 10 ft. this height on the chimney is your base height.  The chimney must be 2 ft....
  • Bad Draw (or No Draw) in Your Chimney System

    Here are some great questions to ask if your chimney system isn't performing up to par: Type of Stove? Different types of woodstoves have different needs as far as draw is concerned.  Old-fashioned stoves which were not designed to be as efficient as newer models would generally wo...
  • Stove Smokes Back When Loading

    Here are a few things to look at if you're getting 'smoke-back' when opening your stove door: Is the stove being filled with wood and run for a "long burn" cycle? Did you open the bypass damper before opening the door? Did you crack the door to allow the smok...
  • Fire Goes Out When Damper Is Shut

    Here are a few questions to ask if you're experiencing problems with the flame going out when you shut your stove's damper: Did the stove reach operating temperature? See your owner's manual for burning instructions. Does the chimney have enough draw? (Check 10/2 Rule). Yo...
  • Controls Are Stuck

    Here's what to check if your controls are stuck on your wood stove: Is the stove new? (Has it been used?) Which control is sticking? New stoves may have stiff controls until breaking in. If this is an older stove (having been in use for a while...
  • Creosote Building Rapidly

    Creosote is a byproduct of wood combustion that consists mostly of tar. When smoke travels up through a cold chimney (or one with cold air at the top), it solidifies and can create a potentially dangerous (flammable) situation, if left unchecked. Here are some questions to ask if you're having tr...
  • My wood stove won't draw, do I need outside air?

    If you have a Englander, Summers Heat or Timber Ridge wood stove (including and maybe especially those with a catalytic combustor), and it is not drawing well, you may need to consider outside air hook-up. This basically involves using air that is outside your home to help your stove draw an...
  • What is this white board(s) and tubes that are in the top of my wood stove? How do I replace it?

    PLEASE NOTE:  The non-catalytic wood stove models utilize a new technology, which includes a ceramic fiber board that is located in the firebox, and rests on top of 3 stainless steel tubes. (Stoves with a '30' in the model number have 4 stainless steel tubes, and 2 pieces of fiber board,...