Using Our Webstore

  • Finding your stove's model number, etc. for ordering parts

    This will help ensure accuracy and speed when processing your order. Where do you find the Model Number, Serial Number and Manufacture Date? They are located on a metal tag on the stove, usually near the top of the tag. Where is the tag located? It's pretty hard to miss the metal data tag, si...
  • Shipping Policy

    Most orders are shipped within 2 business days, if placed before 2:00 pm EST. If we can ship sooner, we will. Fast shipping is important to us, because it is important to you. Expedited orders in Canada must be placed before 12:00 PM EST See below for info. on Expedited Orders. NOTE: Free Shippin...
  • Tracking Your Order

    PLEASE be sure to enter a correct email address when you place your order. An email will be sent to you when the order ships, which will contain your order number and tracking number. If you do not receive an email for some reason, you may still follow these steps to track your order: WEB ORDER...
  • Why did you go with Free Shipping and new prices?

    Glad you asked! For years, we’ve heard our customers ask why we don’t offer free shipping, when so many other web sites do. Honestly, it has been really tough for us to do that, for several reasons – -Most importantly, our replacement parts are the exact same parts that we use on the production...
  • CA Warning - Prop 65