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  • After the Sale

    "After the Sale... Below are some helpful support tips that should answer any questions you may have - Videos - Where applicable, many of the parts pages in our store have videos that demonstrate how to replace them on your stove - or Click Here to view our youtube channel and check out th...
  • How-To Videos

    SUPPORT VIDEOS Check out our maintenance videos before calling us -- they may save you some time and energy, if you're looking for basic maintenance info. Installation, regular maintenance, parts replacement, and more are covered in the videos. Simply find your stove's model number in the YouTub...
  • Owners Manuals

    Recent Models Manuals Wood Stoves- 15-SSW01, 50-SHSSW01 or 50-TRSSW01 15-SSW01, 50-SHSSW01 or 50-TRSSW01 for Canada 15-SSW02, 50-SHSSW02 or 50-TRSSW02 15-SSW02, 50-SHSSW02 or 50-TRSSW02 for Canada 15-W03, 50-SHW03 or 50-TRW...
  • Phone Support

    If you're calling during the winter months, we apologize, but our Support phone lines are BUSY during this time of year, as all stove companies are. Many new customers are calling in with general questions, which adds to the call volume. If you need a part that is covered by Warranty, you may cl...