Pellet Stove Operation Tips

Loading Fuel (Cold Stove)

Note: These units are designed to burn hardwood pellets. Use of other fuels is  not recommended, and could void your warranty. See owner's manual.

Open the hopper lid, and pour in the desired amount of fuel. It is important that the hopper is not overfilled with fuel, as the stove must be run with the hopper lid closed and latched (if equipped with latches).

After pouring in the pellets, ensure that no pellets or other matter is left on the gasket around the top of the hopper, then latch the lid down securely (or if there are no latches, place the lid back in position). At this point, if the unit is cleaned out, it is ready for use.

(Restrictor plate is used only on certain models).

Refilling the Hopper

Always press the "OFF" touch pad before refueling. The hopper should be refilled when the hopper level drops to three or four inches, if not sooner.


Do not operate this unit with the hopper lid open or unsecured.

NEVER place your hand near the auger while the stove is operating.

Note: The hopper lid will be warm; therefore, you should always use some type of hand protection.  

Note: Always ensure that all pellet matter is cleared from the hopper lid gasket before closing. Be sure to close and latch hopper securely before re-firing.

Lighting the Unit

Starting Up

(We strongly recommend a surge protector be used with our units).

These instructions are for stoves without a working igniter. Current model stoves have a built-in auto igniter, so putting pellets in the burn pot and manually lighting them is not necessary. Should you ever need to start your stove with a non-working igniter, this is how you start a stove with no igniter:

Verify the hopper is clean and free of foreign matter and there is current at your outlet.  Fill the hopper with wood pellets; do not allow any part of the bag or any foreign material in the hopper, as this may jam the augers.  Ensure that all pellet matter is cleared from the hopper lid gasket. Close the hopper lid and secure the latches. Place a handful of pellets in the burn pot, spread a small amount of fire starter over the handful of pellets and ignite them. Wait a few minutes before closing the door and pressing the "ON" touch pad on the control board, then set the heat range and blower speed to 5 and 5. Wait 2 to 3 minutes before slowly closing the door.-- If the door is closed before the pellets are burning thoroughly, the exhaust blower could put out the fire.

If for some reason the unit does not come on after pressing the "ON" touch pad, the cord should be disconnected for two to three minutes. After this, the control board should reset and can be started again. If you still have problems, call our Tech Support at (800) 245-6489.

Never place gel on any hot surface or hot coals, and never use gasoline, lantern fuel, kerosene, charcoal lighter fluid, diesel fuel or any other flammable liquid to start the fire!

Check to be sure the flame is sustaining itself and continues to increase. If the flame goes out, be sure the burn pot is cleaned out and free of hot coals before repeating the procedure.

Approved Starter Materials for Pellet Stoves

Recommended fire starter materials: Wax-impregnated wood chips, cardboard cubes or liquid/gel  fire starter designed for pellet stoves.

Never use gasoline, lantern fuel, kerosene, charcoal lighter fluid, diesel fuel, or any other flammable liquid to start a fire.

First Fire (Curing Out)

Note: The operation of this unit should be checked (dry run) prior to this procedure.

Go to Dry Run Instructions

Adjust the "Heat Range" and "blower speed" to a "5" setting and allow the stove to burn in this manner for at least three (3) hours. This will allow the unit to "cure out" as the paint and the oils from the manufacturing process burn off. This process will generally produce an odor and in some cases a haziness in the room. We recommend you open doors and windows in your dwelling during this process.

Subsequent Cold Starts: In a cold start situation, the unit should be operated at number "5" settings until the room air blower begins to operate.

Control Board Settings

The Control Board  is a digital read-out board. This board offers a wide variety of settings to operate the unit. This part can be removed from the unit by loosening the two outside screws and pulling the board back to the inside of the stove. The rear access panel should be removed prior to removing the control board. A 6-amp "quick-blow" fuse is used on this Control Board.

NOTE: The bottom three control buttons are preset at the factory and should not require any changes. See "Operating Instructions" and "Daily Operation" section of the manual for instructions on other Control Board settings.

The heat range up and down buttons control the amount of fuel fed into the fire by controlling the length of time the top auger runs in each cycle. The blower speed up and down buttons control the speed of the room air blower.

(Control Board)

Shutdown Instructions

When the stove is running at temperature and you decide to turn it off, simply press the off button and  the unit will go through a "shutdown cycle".  The off light will illuminate and stay lit. The stove will perform the following functions while it shuts itself down: The upper auger will stop running to stop the flow of fuel. The exhaust blower, the lower auger, and the room air blower will continue to run. This is necessary to allow the stove to clear the feed system and cool itself down.

This process generally takes about 45 minutes to an hour, depending on how hot the unit was when it was placed in shutdown. After the fuel is cleared from the lower auger and burned away, the fire will go out and the stove will cool down. The first component that shuts down during the cooling period is the room air blower.

After the unit has cooled to a temperature that satisfies the control board, the exhaust blower will shut off and the red "off" light will go out. At this time, the stove should be safe to clean out and refuel to light back up when desired.