FAQs - Many, many FAQs

  • Do you have a basic diagram and parts list? (Models with CPM in model number)

    Click Here for an exploded view and parts list of our Multi-Fuel units with 'CPM' in the model number. You can also check out your stove model's latest owner's manual for the latest info on parts.
  • Do you have a basic diagram and parts list? (Models with EP in model number)

    Click Here for an exploded view and parts list of our pellet units with 'EP' in the model number. Note that this is for 'EP' models, not 2020 and later models with 'CBEP' in the model number. Freestanding and Fireplace Insert diagrams are included. You can also check out your stove model's l...
  • Do you have a basic diagram and parts list? (Models with IP in model number)

    Click Here for an exploded view and parts list of our pellet units with 'IP' in the model number. You can also check out your stove model's latest owner's manual for the latest info on parts.
  • Do you have a basic diagram and parts list? (Models with PAH in model number)

    Click Here for an exploded view and parts list of our pellet units with PAH in the model number. PLEASE NOTE that this is for models with 'PAH' in the model number, and not for 2020 and later models with 'CBPAH.' You can also check out your stove model's latest owner's manual for the latest ...
  • Do you have a basic diagram and parts list? (Models with PDVC, SHP10 or TRP10 in model number)

    Click Here for an exploded view and parts list of our pellet units with PDVC, SHP10 or TRP10 in the model number. You can also check out your stove model's latest owner's manual for the latest info on parts.
  • Do you have a basic diagram and parts list? (Models with PUF in model number)

    Click Here for an exploded view and parts list of our pellet units with PUF in the model number. You can also check out your stove model's latest owner's manual for the latest info on parts.
  • Do you have a basic diagram of the brick layout (fireplace inserts with '13' in model number)?

    Click Here for a brick layout diagram for our wood fireplace inserts with '13' in the model number. You can also check out your stove model's latest owner's manual for the latest info on parts.
  • Do you have a basic diagram of the brick layout (freestanding model stoves with '12' in model number)?

    Click Here for a brick layout diagram for our wood stoves with '12' in the model number. You can also check out your stove model's latest owner's manual for the latest info on parts.
  • Do you have a basic diagram of the brick layout (stoves with '13' in model number)?

    Click Here for a brick layout diagram - for our wood stoves with '13' in the model number, and air control at the bottom of the stove, 2004 and later. You can also check out your stove model's latest owner's manual for the latest info on parts.
  • Do you have a basic diagram of the brick layout (stoves with '35' in model number)?

    Click Here for a brick layout diagram for our add-on wood furnace (with '35' in the model number). You can also check out your stove model's latest owner's manual for the latest info on parts.
  • Do you have a basic diagram of the brick layout (wood and coal, older models)?

    Click Here for a brick layout diagram for our Coal stove and older wood models. You can also check out your stove model's owner's manual for more info. NOTE that even though we do not have all of the older model's manuals available, there is a generic 'older models' manual that covers alot ...
  • Do you have a basic parts and brick diagram (stoves with '17' in model number)?

    Click Here for a parts and brick layout diagram for our wood stoves with '17' in the model number. You can also check out your stove model's latest owner's manual forebay the latest info on parts.
  • Do you have a basic parts and brick diagram (stoves with 'W01' or 'W03' in model number)?

    Click Here for a parts and brick layout diagram for our wood stoves with 'W01' or 'W03' in the model number. You can also check out your stove model's latest owner's manual forebay the latest info on parts.
  • Do you have a brick diagram (Survivor Camp Stoves)?

    Click here for a brick diagram for each of our Survivor series Camp Stoves (Cub, Black Bear and Grizzly) You can also check out your stove model's latest owner's manual forebay the latest info on parts.
  • Do you have a parts list and brick diagram for the EPA Certified Wood Add-On Furnace? (Models with 40 in the model number)

    Click here for a parts list, exploded diagram and a brick layout diagram for the EPA Certified wood add-on furnace You can also check out your stove model's latest owner's manual forebay the latest info on parts.
  • Do you have a Troubleshooting Guide I can check out?

    Yes! Actually, there are multiple ways to troubleshoot your stove... In your Owner's Manual, there is a Troubleshooting Guide page, for the most common potential issues (some wood manuals have a 'Helpful Hints' section instead). You can also visit your stove model's Playlist page ...
  • How are wood pellets made?

    You may be asking yourself what to do with all that excess sawdust you have laying around :). Well, you are not the first to ask! In an effort to find a use for excess sawdust, and to find a more efficient and clean burning form of wood, many people are turning to the use of wood pellets. Th...
  • How can I get a copy of my product's Owner's Manual?

    Although every stove ships from the factory with a printed Owner's Manual, a copy of your Owner's Manual may be obtained free of charge when you download it from this web site. Simply navigate to your stove (or grill) model in our Products pages (choose your brand from the Home page an...
  • How can I prevent smoke-backs in my pellet stove?

    Pellet stoves have been in use since the 1980's and have a proven track record of providing a very clean, safe method of home heating. However, precautions must be taken with pellet stoves, as with any appliance in the home.  Every time before pressing “ON” to start your unit – Be sure...
  • How do I adjust (keep tight) my hopper lid latches?

    Hopper lid latches must be kept tight on a pellet stove, to seal the top and ensure safe, quality operation. This is also true of a pellet grill. If you need to adjust or replace your hopper lid latch(es), Click Here for an instruction sheet that details this procedure. If you have an older sto...
  • How do I change out the thermal sensor wire?

    The thermal sensor is an important part of the diagnostics system of your pellet stove. If you need to change out the thermal sensor, Click Here for an instruction sheet. You can also check out your stove model's latest owner's manual for the latest info.
  • How do I change the burn pot, stirrer and/or fiber board in my 10-CDV, 49-SHC22 or 49-TRC22 stove?

    The Corn stove formerly produced by England's Stove Works (models 10-CDV, 49-SHC22 and 49-TRC22) utilized a unique burn pot and stirrer system. Click Here for an instruction sheet showing the change-out of the burn pot, stirrer and fiber board in that unit. You can also check out your ...
  • How do I clean my catalytic combustor (1-inch thick, 'foam' style)?

    Click Here for instructions detailing the cleaning of the (older model stoves) 1-inch thick, 'foam' style combustor. Note that this is for the 'foam' type combustor. Click Here for instructions on cleaning the 25-cell 'honeycomb' type combustor. You can also check out your stove model's latest o...
  • How do I clean my catalytic combustor (25-cell, 'honeycomb' style)?

    Click Here for instructions detailing the cleaning of the (older model stoves) 25-cell 'honeycomb' combustor. Note that this is for the 'honeycomb' style combustor. Click Here for instructions on cleaning the 1-inch thick, 'foam' type combustor. You can also check out your stove model's latest ...
  • How do I clean my combustion blower? How do I replace the combustion blower and/or motor gaskets?

    Any time you remove the combustion (exhaust) blower on your pellet stove (such as for cleaning), the gasket should be replaced. You may choose to remove the entire blower, or just the motor on the blower...either way, the PU-CBMG gasket kit has you covered. Click Here for instruct...
  • How do I install a wall thermostat on my pellet (or multi-fuel) stove?

    A wall thermostat that works with a pellet (or multi-fuel) unit is a popular choice with some homeowners. Click Here for an instruction sheet that shows how to install a wall thermostat on our pellet (and multi-fuel) stoves. Please note that some models are thermostat adaptable, and so...
  • How do I install the AC-13BA blower (wood insert model)?

    Click Here for instructions detailing the installation of the blower for our wood fireplace inserts with '13' in the model number. And if you need an updated owner's manual, Click Here to check out your stove model's latest owner's manual for no charge.
  • How do I install the AC-16 wood stove blower?

    Click Here for instructions showing how to install the AC-16 blower on wood stoves with '30' in the model number. English, French and Spanish included. Click Here for instructions showing how to install the AC-16 blower on wood stoves with '12,' '13,' or '17' in the model number, as wel...
  • How do I install the AC-20 wood stove blower?

    The AC-20 is actually a heat shield and blower system that attaches to the rear of certain older wood stove models. Click Here for instructions showing how to install the AC-20 system (and which models it applies to). And, as always, you can Click Here for a copy of your stove model's ...
  • How do I install the AC-30 wood stove blower?

    The AC-30 is the large, optional blower for wood stoves with "30" in the model number. Click Here for instructions showing how to install the optional AC-30 blower on wood stoves with '30' in the model number.  English, French and Spanish included. You can also check out your stove mod...
  • How do I install the outside air hook-up for my wood stove?

    Outside air hook-up for wood stoves is a great choice, and in some cases, mandatory. Click Here for instructions on installing our AC-OAK3 outside air kit. You can also check out your stove model's latest owner's manual for more info.
  • How do I install the PU-OAK Outside Air Kit for pellet stoves? (English, French, Spanish)

    Click Here for instructions that detail the installation of our PU-OAK outside air kit for pellet stoves.  English, French and Spanish included. You can also check out your stove model's latest owner's manual for the latest info.
  • How do I install window trim (basic instructions)?

    Window trim is simple to install and can add that 'extra touch' to the look of your stove. Click Here to see the basic instructions for adding window trim to your stove. You can also check out your stove model's latest owner's manual for the latest info.
  • How do I install window trim on my Evolution Pellet stove (stoves with 'EP' in model number)?

    The Evolution, or EP, pellet stove has a 'wrap around' door design with three windows. Click Here for and instruction sheet detailing how to add window trim to the EP stove. You can also check out your stove model's latest owner's manual for the latest info.
  • How do I put this impingement plate back in my firebox? (Certain pellet models)

    Sometimes in shipping, the impingement (baffle) plate may shift out of position. Click Here for an instruction sheet that shows proper placement of the impingement plate. You can also check out your stove model's latest owner's manual for the latest info.
  • How do I remove the stirrer and burn pot for cleaning? (Models with CPM in model number)

    Removing the stirrer and/or burn pot from your Multi-Fuel stove is a necessary part of cleaning, but is quite simple and can be done quickly. Click Here for instructions on removing the stirrer and burn pot from our Multi-Fuel units with 'CPM' in the model number. You can also check ou...
  • How do I replace my convection (room air) blower on my pellet stove?

    The convection blower is the blower that forces heated air into the living area of your home.  If it becomes necessary to replace the convection blower, Click Here for an instruction sheet detailing this procedure.  This covers most of our pellet stove models; see your Owner's Manual or...
  • How do I replace my pellet stove's cradle gasket?

    Click Here for instructions for removing and replacing the cradle gasket (certain pellet models). You can also check out your stove model's latest owner's manual for the latest info.
  • How do I replace my PU-CB98 (non-igniter) control board with the new PU-CB04 board?

    If you have an older pellet stove and are replacing the PU-CB98 control board with a new PU-CB04 board, Click Here to see the instructions detailing how to change out the old board for a new one. You can also check out your stove model's latest owner's manual for the latest info.
  • How do I replace my Vacuum switch?

    Before doing any repairs or replacements, be sure to consult your your stove model's latest owner's manual for proper parts and warnings. Replacing the vacuum shutoff switch can be a relatively simple process, but it does vary by stove. You may be experiencing a problem that is not the cause of a...
  • How do I replace the AC-FCGK flue collar gasket?

    Click Here for an instruction sheet that shows how to replace the AC-FCGK flue collar gasket for your wood stove. This is for older models that have the detachable flue collar. You can also check out your stove model's latest owner's manual for the latest info.
  • How do I replace the ash pan gasket?

    Click Here for instructions for replacing the ash pan gasket on your pellet stove. You can also check out your stove model's latest owner's manual for the latest info.
  • How do I replace the auger bearing and/or the auger bearing gasket?

    Click Here for an instruction sheet that shows how to replace the auger bearing and also the auger bearing gasket on your pellet stove. You can also check out your stove model's latest owner's manual for the latest info.
  • How do I replace the (CU-047042, 2.4 rpm) auger motor?

    The auger / auger motor system is what makes a pellet stove unique from other fuel appliances; it allows the stove to get constant, steady fuel to keep your home warm and comfortable. Click here to see the instruction sheet that will help you replace your CU-047042 model auger motor. Yo...
  • How do I replace the CU-047044 (corn stove feed auger motor)?

    Click Here for instructions showing how to remove and replace the CU-047044 feed auger motor (certain models). And you may want to check out your stove model's YouTube playlist for maintenance and service videos. You can also check out your stove model's latest owner's manual for the latest ...
  • How do I replace the door gasket on my stove?

    Our wood and pellet models have various types of door styles, but all door gaskets are replaced in very similar ways. Click Here for instructions for removing and replacing the door gasket on your stove. And you may want to check out your stove model's YouTube playlist for maintenance ...
  • How do I replace the exhaust (combustion) blower on my stove?

    The exhaust (or combustion) blower is responsible for creating the 'negative draft' that keeps your pellet (or multi-fuel) unit burning.  Click Here to see the instruction sheet that will help you replace your blower, quickly and correctly. You can also check out your stove model's latest ow...
  • How do I replace the glass gasket on my stove?

    Like the door gaskets on the various models, glass gaskets are replaced in very similar ways across the wood and pellet stove designs. Click Here for instructions for removing and replacing the glass gasket on your stove. And you may want to check out your stove model's YouTube playlist...
  • How do I replace the hopper lid gasket?

    Click Here for instructions for removing and replacing the gasket that provides the important hopper lid seal on your pellet stove. You can also check out your stove model's latest owner's manual for the latest info. And you may want to check out your stove model's YouTube playlist for maint...
  • How do I replace the louvers on my pellet stove ('22' models)?

       Our pellet stoves with '22' (or that end with 'PDV') in the model number come equipped with two decorative louvers, one on each side. Click Here for an instruction sheet that shows how to remove and replace these louvers, if you ever wish to change colors, etc. You can also check ou...
  • How do I replace the (PU-047040) auger motor AND align the augers?

    The auger / auger motor system is what makes a pellet stove unique from other fuel appliances; it allows the stove to get constant, steady fuel to keep your home warm and comfortable. If you need to replace your PU-047040 auger motor, you may need to re-align your augers, as well. Clic...
  • How do I replace the PU-BPG burn pot gasket?

    Occasionally, you will need to replace the burn pot gasket as part of your routine maintenance program. Click Here for an instruction sheet with instructions for replacing the PU-BPG burn pot gasket. You can also check out your stove model's latest owner's manual for the latest info. An...
  • How do I replace the PU-CHA igniter?

    The auto-igniter system in our pellet stoves is a reliable, convenient feature that takes the work out of starting your fire. If you need to replace the igniter, Click Here for an instruction sheet.  The sheet covers stoves with cast housing, as well as machined (pictures and explanation inc...
  • How do I replace the shelf that the auger motor rests on?

    The auger(s) in your stove model may rest on an 'auger support shelf.' If you ever need to remove this shelf, Click Here for an instruction sheet that details this procedure. You can also check out your stove model's latest owner's manual for the latest info. And you may want to check o...
  • How do I replace the thermal sensor wire (models with 'PUF' in the model number)?

    The Pellet Utility Furnace (models with 'PUF' in the model number) has a slightly different set-up for the thermal sensor wire. Click Here for instructions for changing the thermal sensor wire on the 'PUF' models. You can also check out your stove model's latest owner's manual for the l...
  • How do I replace the vacuum hose? (for the exhaust blower)

    Replacing the high-temperature vacuum hose that connects to the exhaust blower is quick and easy, but there are a couple of things to be aware of. Click Here for an instruction sheet that details the replacement of the vacuum hose to the exhaust blower. You can also check out your stove...
  • How do I re-wire and install my PU-CB04 control board?

    The control board is definitely the 'brain of the stove,' but replacing (and re-wiring) a control board is a fairly quick and simple task. Click Here for an instruction sheet that details how to replace the control board. You can also check out your stove model's latest owner's manual f...
  • How do I test my wall or remote thermostat function without firing up my stove?

    You can test your thermostat's function without actually having your stove powered On. Click Here for an instruction sheet that shows you how to test your thermostat's function. You can also check out your stove model's latest owner's manual for the latest info. And you may want to chec...
  • How do I track my parts order?

    Please go to the FAQ section "Using Our Webstore" to see the latest info on tracking your parts order. Thanks!
  • How do I use the AC-CS Corn Sifter?

    If you have our Multi-Fuel (or any Corn fuel) stove, you can greatly simply the sifting of corn to be used in your stove. Click Here for instructions on using the AC-CS corn sifter. You can also check out your stove model's latest owner's manual for the latest info. And you may want to ...
  • How easy is it to maintain a pellet stove? What tools are required?

    England's Stove Works was started with, and continues to believe in, the strong 'Do it Yourself' spirit of homeowners everywhere.  Our pellet stoves are very easy to maintain, and a few basic tools can take care of any task you may need to handle. Tools required to work on a pellet sto...
  • I have an old 25-PFS pellet stove. Do you have a wiring diagram for it?

    Click Here for a control board wiring diagram for the 25-PFS pellet stove. Remember to always unplug the unit before working on it (and let it cool down), and call Technical Support at (800) 245-6489 with any questions.   Need an owner's manual? You can check out your stove model's lates...
  • Pellet Manufacturers - And where to find them!

    The Pellet Fuels Institute is a great trade association that promotes energy independence 'through the efficient use of clean, renewable, densified biomass fuel.' Click Here to check out their member directory page; it allows you to select the Category "Fuel Manufacturer" and see their listing...
  • Wait! Save yourself some time! Don't return your pellet stove or grill part until you read this

    If you're about to replace a blower, vacuum hose or switch, or any other electrical part, please Click Here and read this important information first. You can also check out your stove model's latest owner's manual for the latest info. And you may want to check out your stove model's YouTube...
  • What are these three buttons at the bottom of my pellet stove's control board?

    Many customers have called us or emailed us and have asked this question. At the bottom of the (digital, button-type) control board of any England's Stove Works pellet unit are three buttons, labeled "Low Fuel Feed," "Low Burn Air," and "Air on Temp." These three buttons are preset at th...
  • What can I expect from the DVD that comes with my pellet stove?

    UPDATE: Due to the widespread availability of broadband internet, we now post our service videos to our youtube channel: ​Click Here to find your stove's video playlist. You can also check out your stove model's latest owner's manual for the latest info.
  • What is this gasket around and under my auger motors?

    NOTE: Not all models use gasket under or around the auger motors, but some do. If your stove model has gasket under or around the auger motor(s), check this out: Click Here for instructions regarding the use and application of gasket padding under the pellet stove auger motors. You can also...
  • What is this 'refractory board' that is in the top of my wood stove?

    PLEASE NOTE:  The refractory wood stove model utilizes a unique technology, which includes the use of refractory boards inside the firebox. DO NOT remove these boards! They are necessary components of the firebox.  Also, please note: The boards may become loose during initial...
  • What kind of warranty do I get with my pellet stove?

    All of our stoves come with a Limited 5-year warranty on the Firebox, and 1-Year Limited warranty on the electrical components (and more!). Click Here to check out a generic copy of our pellet stove warranty (be sure to check your Owner's Manual for the specific warranty for your ...
  • What kind of warranty do I get with my wood stove?

    All of our wood stoves come with a Limited 5-year warranty on the Firebox, and 1-Year Limited warranty on components (and more!). Click Here to check out a generic copy of our wood stove warranty (be sure to check your Owner's Manual for the specific warranty for your model).
  • What's so great about being EPA and Washington State Certified?

    Look  for this “EPA Certified” logo throughout our site: Most of our stoves are EPA Certified, which means that an independent, accredited laboratory has tested the stove and determined that it meets EPA Phase II particulate emissions limit standards (7.5 grams or less per hour f...
  • What type of fuel is best for me and my family?

    If you're trying to decide which type of fuel to go with as you look at better heating options, please hop over to our News page and check out the article 'What Type of Fuel is Best for Me and My Family?': Click here to visit our News page
  • Will a wood or pellet stove save me money? Is this for me?

    We've all heard  many of the great reasons for purchasing a wood (or wood pellet) stove... We've all heard  many of the great reasons for purchasing a wood (or wood pellet) stove.        A few of the more popular reasons are:        -It uses renewable fuel        -The fuel is widely available...