FAQs - Welcome to Our Help Site

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• Wood Stoves - 10/2 Rule for Chimney Height
• Pellet and Wood Stoves - Outside Air Intake
• Pellet Stoves - Choosing a Location
• Pellet Stoves - Through the Wall Installation
• Pellet Stoves - Through the Roof Installation
• Pellet Stoves - Basement Installation
• Pellet Stoves - Chimney Installations

See all articles in Installation Information →

• General Questions
• Over-Firing Danger
• 10/2 Rule for Chimney Height
• Bad Draw (or No Draw) in Your Chimney System
• Stove Smokes Back When Loading
• Fire Goes Out When Damper Is Shut
• Controls Are Stuck

See all articles in Wood Stoves →

• 10 Possible Reasons Your Stove is Burning Dirty
• Ash Removal and Disposal (Cleaning)
• Check Your Pellet Stove with the Dry Run Functional Test
• Choosing A Location
• Control Board - Diagnostic Test Mode
• Control Board E-Codes and How to Handle Them
• Control Board Wiring

See all articles in Pellet Stoves →

• Do you have a basic diagram and parts list? (Models with CPM in model number)
• Do you have a basic diagram and parts list? (Models with EP in model number)
• Do you have a basic diagram and parts list? (Models with IP in model number)
• Do you have a basic diagram and parts list? (Models with PAH in model number)
• Do you have a basic diagram and parts list? (Models with PDVC, SHP10 or TRP10 in model number)
• Do you have a basic diagram and parts list? (Models with PUF in model number)
• Do you have a basic diagram of the brick layout (fireplace inserts with '13' in model number)?

See all articles in FAQs - Many, many FAQs →

• Caution

• 1,200 Sq. Ft. Tranquility Wood Stove Owner's Manual
• 10/2 Rule for Chimney Height
• Fire Goes Out When Damper Is Shut
• General Questions
• No Draw
• Smokes Back When Loading
• How do I replace the refractory boards and/or the burner tubes in my wood stove?

• 1,200 - 1,800 Sq. Ft. Wood Stove Owner's Manual
• 10/2 Rule for Chimney Height
• Fire Goes Out When Damper Is Shut
• General Questions
• No Draw
• Smokes Back When Loading

• 1,500 Sq. Ft. Wood Stove Insert Owner's Manual
• 10/2 Rule for Chimney Height
• General Questions
• No Draw
• Smokes Back When Loading

• 1,200-1,800 Sq. Ft. Madison Wood Stove Owner's Manual
• 10/2 Rule for Chimney Height
• General Questions
• No Draw
• No Draw
• Smokes Back When Loading

• 2,200-2,400 Sq. Ft. Smart Wood Stove Owner's Manual
• 10/2 Rule for Chimney Height
• General Questions
• No Draw
• Smokes Back When Loading

• 1,800 - 2,400 Sq. Ft. Wood Stove
• 10/2 Rule for Chimney Height
• General Questions
• No Draw
• Smokes Back When Loading

• 3,000 Sq. Ft. Wood Burning Add-On Furnace Owner's Manual
• 10/2 Rule for Chimney Height
• General Questions
• No Draw
• Smokes Back When Loading
• Smokes Back When Loading

• 3,000 Sq. Ft. Wood Burning Add-On Furnace Owner's Manual
• 10/2 Rule for Chimney Height
• General Questions
• No Draw
• Smokes Back When Loading

• 1,500 Sq. Ft. Pellet Stove Owner's Manual
• Instructional Videos
• Ash Removal and Disposal
• Control Board Wiring
• Diagnostic Test Mode
• Dirty Burn
• E-Codes

See all articles in 25-PDVC, 55-SHP10, 55-TRP10 →

• 2,200 Sq. Ft. Pellet Stove Owner's Manual
• Instructional Videos
• Ash Removal and Disposal
• Control Board Wiring
• Diagnostic Test Mode
• Dirty Burn
• E-Codes

See all articles in 25-PDV, 55-SHP22, 55-TRP22 →

• 2,200 Sq. Ft. Imperial Pellet Stove Owner's Manual
• Instructional Videos
• Ash Removal and Disposal
• Diagnostic Test Mode
• Control Board Wiring
• Electrical Troubleshooting
• E-Codes

See all articles in 25-IP, 55-SHPIP, 55-TRPIP →

• 2,200 Sq. Ft. Pellet - Multi-Fuel Stove Owner's Manual
• Instructional Videos
• Do you have a basic diagram and parts list? (Models with CPM in model number)

• 2,000 Sq. Ft. Evolution Pellet Stove Owner's Manual
• Instructional Videos
• Ash Removal and Disposal
• Control Board Wiring
• Diagnostic Test Mode
• Dirty Burn
• Do you have a basic diagram and parts list? (Models with EP in model number)

See all articles in 25-EP, 55-SHPEP, 55-TRPEP →

• 2,000 Sq. Ft. Evolution Pellet Stove Owner's Manual
• Instructional Videos
• Ash Removal and Disposal
• Control Board Wiring
• Diagnostic Test Mode
• Dirty Burn
• E-Codes

See all articles in 25-EPI, 55-SHPEPI, 55-TRPEPI →

• 2,000 Sq. Ft. Pellet Auxiliary Heater Stove Owner's Manual
• Instructional Videos
• Ash Removal and Disposal
• Control Board Wiring
• Diagnostic Test Mode
• Dirty Burn
• E-Codes

See all articles in 25-PAH, 55-SHPAH, 55-SHPAH →

• Can I paint my pellet grill? How?
• Can I replace the leg(s) on my pellet grill?
• How do I change out my door thermometer on my pellet grill?
• How do I change out my spring handle(s) on my pellet grill?
• How do I change out the igniter on the pellet grill? How about the whole burn pot?
• How do I change out the spring handle mounting bracket(s) on my pellet grill?
• How do I install the optional warming box for my pellet grill?

See all articles in 21-PG100 Smoke 'N Sear Pellet Grill →

• How do I replace the (CU-047042, 2.4 rpm) auger motor (models with 'PUF' in the model number)?
• Pellet Utility Furnace Troubleshooting Guide

• 2,000 Sq. Ft. Pellet Stove Owner's Manual